Legal information
This policy explains how Vincere Web Solutions handles personal information supplied through this website. It should be read alongside project-specific documents where services are provided.
This policy explains how Vincere Web Solutions handles personal information submitted through this website, including contact forms, quote forms, telephone calls and email enquiries.
Vincere Web Solutions is operated by John Manning. It provides website design and development services for businesses across Kent, London and the UK. For privacy questions, contact [email protected] or call 07923 035121.
When you use the enquiry form, we collect your name, business name if supplied, client type, email address, optional telephone number, optional existing website address, project requirements, selected service details, budget indication, preferred contact method and the page from which the form was submitted.
The form records a reference number, submission time, privacy-notice version and operational delivery status so that the enquiry can be responded to and followed up reliably. We do not use the acknowledgement tick box as marketing consent.
Please do not send passwords, payment-card information or unnecessary sensitive personal information through an enquiry form or ordinary email.
Enquiry details are used to respond to your request, discuss your project, prepare a quotation, protect the form against abuse and provide services if you choose to proceed. The lawful basis is taking steps at your request before entering into a contract and, where appropriate, Vincere Web Solutions' legitimate interests in running and protecting its business.
We do not sell personal information or use it for unrelated marketing. We will ask separately before adding you to any marketing list where consent is required.
Where you choose to allow analytics cookies, this website uses Google Analytics 4 to understand website visits, page use and whether visitors successfully submit an enquiry.
Analytics is used for website improvement and basic conversion measurement. Enquiry analytics events do not include your name, email address, telephone number, message or project details.
You can reject analytics cookies when the choice is shown and review your choice on the Cookie Policy page.
Enquiries may be processed by carefully selected service providers used to run the website, protect the form, store restricted enquiry records, send transactional email and measure website performance where analytics cookies are accepted.
The current website uses Cloudflare Pages and Cloudflare D1 for hosting and restricted enquiry storage, Resend for transactional email, Cloudflare Turnstile for anti-bot verification, and Google Analytics 4 where analytics cookies are accepted. A CRM is not currently configured.
Some providers may process data outside the UK. Where this applies, Vincere Web Solutions relies on the provider's published data-processing terms and appropriate transfer safeguards.
Enquiry details are kept only for as long as needed to respond, prepare a quotation, meet legal obligations or maintain reasonable business records. Records that are no longer needed are reviewed and deleted when there is no clear business or legal reason to keep them.
Access to enquiry information is limited to authorised people and suppliers needed to respond and deliver agreed services. The system uses restricted server-side processing, abuse controls and an operational audit trail. Production storage, backups, staff accounts and provider accounts are managed with appropriate access controls and encryption where available.
People in the UK have rights over their personal data, including rights to access, correction, deletion, restriction and objection in certain circumstances.
To exercise privacy rights, email [email protected]. Vincere Web Solutions will verify the request and respond under its documented privacy-request process. You may also raise a concern with the UK Information Commissioner's Office if you are unhappy with how your information has been handled.